ARTICLE 1: DEFINITIONS
1.1. Cornelia van Kranenburg: the one-man business Cornelia van Kranenburg, having its
registered office in Purmerend and registered with the Chamber of Commerce under file number
80907032.
1.2. Customer: the natural or legal person that has entered into an agreement with Cornelia van
Kranenburg
1.3. General terms and conditions: the term ‘general terms and conditions’ is understood to mean all provisions included hereinafter.
1.4. Services: all services performed by Cornelia van Kranenburg for the customer. This includes, but is not limited to: providing online personal development support as a coach through one-to-
one trajectories, coaching sessions, an online learning environment, challenges, a coaching
programme, webinars, master classes, guided meditations, an e-book and sparring sessions.
1.5. Agreement: the agreement between Cornelia van Kranenburg and the customer under which
Cornelia van Kranenburg will perform the service.
1.6. Private customer: the natural person who is not acting in the capacity of his profession or in the name of his Company.
1.7. Information/data: all information or data originating from the customer.
1.8. In writing: by letter, e-mail and digital messages.
1.9. Advice: the result of the activities of Cornelia van Kranenburg.
1.10. Confidential information: all financial, business and personal data entered, processed and stored by the customer and/or Cornelia van Kranenburg.
1.11. Website: www.corneliavankranenburg.com
2.1. These general terms and conditions apply to all quotations made, offers issued, agreements entered into, services provided, and other acts and invoices performed by Cornelia van Kranenburg, unless otherwise agreed in writing.
2.2. By e-mailing agreement, completing a registration form and/or placing an order through the website and agreeing explicitly, the customer declares they have taken note of these general terms and conditions and agree to its content.
2.3. If there are any discrepancies between provisions in these general terms and conditions and provisions in a signed agreement, the provisions in the agreement will prevail over the provisions in these general terms and conditions.
2.4. These general terms and conditions also apply to acts and/or work performed by third parties hired by Cornelia van Kranenburg to perform the work under this agreement.
2.5. The applicability of the customer's general terms and conditions and/or purchase conditions is explicitly rejected. Therefore, no conditions apply to the agreement entered into.
2.6. Cornelia van Kranenburg will be entitled to amend the general terms and conditions at any time, including for existing agreements.
2.7. If Cornelia van Kranenburg amends the general terms and conditions, Cornelia van Kranenburg will notify the customer both by email and also through any online account of the customer.
2.8. In the event of an amendment to the general terms and conditions, the customer may terminate the agreement from the moment the new general terms and conditions become valid or up to a maximum of seven (7) days after the new general terms and conditions take effect.
2.9. If any provision of these terms and conditions is declared null and void, the remaining provisions of these terms and conditions will remain in full force and Cornelia van Kranenburg and the customer will agree on a new provision to replace the void provision. Here, the object and purport of the void provision must be kept in
ARTICLE 3. OFFERS AND QUOTATIONS
3.1. Cornelia van Kranenburg’s offers are valid for the period indicated in the offer. If no period is indicated, the offer will be valid until 14 days after the date on which the offer is submitted. If the customer does not accept an offer or quotation within the applicable period, the offer or quotation will lapse.
3.2. In its offer or on its website, Cornelia van Kranenburg will state what services are offered and what the customer owes upon acceptance of the offer or placing an order through the website. Prices mentioned in the offer/on the website will be valid for the period mentioned, unless explicitly agreed otherwise in writing. The offer/the website will also state the agreed price of the chosen service/product or Cornelia van Kranenburg’s usual hourly rate with an estimated number of hours or the rate.
3.3. Cornelia van Kranenburg reserves the right to invoice a 30% down payment to the customer before it starts performing the agreed services.
3.4. The prices stated in the offer do not automatically apply to follow-up orders.
3.5. Deadline arrangements are agreed upon in writing in the offer. If delivery by Cornelia van Kranenburg depends on feedback or input from the customer, Cornelia van Kranenburg will never be liable for any delay in the performance of the order. Cornelia van Kranenburg will then be entitled to unilaterally postpone the deadline.
3.6. If it appears that the information provided by the customer was incorrect at the time of the enquiry or agreement, Cornelia van Kranenburg will be entitled to adjust the relevant prices and other conditions.
3.7. All prices communicated by Cornelia van Kranenburg are denoted in euros, inclusive of VAT for private individuals and exclusive of VAT for businesses and other established levies and/or fees and costs of third parties for advice, unless expressly stated otherwise.
3.8. Cornelia van Kranenburg reserves the right to change prices in the interim. In case of a price rise of the offered products after the agreement was concluded, the customer will be entitled to cancel the agreement as from the date on which the price rise takes effect. Price rises as a result of a statutory regulation or provision are hereby excluded.
3.9. Cornelia van Kranenburg will not be liable and/or responsible for errors in the offer when the customer could have reasonably understood that the offer, or any part thereof, contains an obvious mistake, a manifest clerical error or typing error.
3.10. If any changes occur with regard to the circumstances on which Cornelia van Kranenburg relied when carrying out the said trajectory, programme, session or course or any other agreement whatsoever, Cornelia van Kranenburg will be entitled to apply these changes to the performance of the agreement or to adjust the prices.
3.11. In the case of a trajectory with a predetermined duration, the customer is responsible for scheduling appointments, sessions and/or coaching talks on time. Late-scheduled appointments, sessions and/or coaching talks will expire at the end of the term of the agreement. Also, the customer can no longer claim parts of the order that are not or not yet enjoyed in any form whatsoever.
3.12. In derogation from Article 3.11, unless otherwise agreed, the trajectory can only be extended by a maximum of four (4) weeks if the customer has been ill or has been on holiday.
ARTICLE 4. AGREEMENT AND CONTRACT EXTRAS
4.1. An agreement is concluded at the moment the customer communicates in any manner to Cornelia van Kranenburg that an offer or quotation is accepted.
4.2. Once an agreement has been concluded, it can only be amended by mutual consent.
4.3. Once an agreement has been concluded, Cornelia van Kranenburg will perform the services promptly.
4.4. Cornelia van Kranenburg has the right to have certain services performed by third parties without having to inform the customer. If third parties incur additional costs as a result of the performance of the services, these will be passed on to the customer after consultation.
4.5. Any amendments to the originally concluded agreement between the customer and Cornelia van Kranenburg will not be valid until the time such amendments have been accepted by both parties by means of an additional or amended written agreement.
4.6. If the customer wishes to dissolve or cancel an agreement with Cornelia van Kranenburg, they will only be entitled to do so if, upon dissolution, they remunerate the work carried out up to that time or, in the event of cancellation, they pay 30% of the fee agreed in the order confirmation. If a down payment has been made by the customer, this down payment applies as a cancellation fee. Upon early termination of a trajectory or a programme, the corporate customer remains fully bound to pay the entire sum agreed in the offer. In any event, the remuneration referred to in Article 14.7. will also be taken into account.
4.7. If due to circumstances unknown at the time of the offer or order confirmation, Cornelia van Kranenburg, has to carry out more work than agreed in the offer or order confirmation, Cornelia van Kranenburg will be entitled to charge the resulting additional costs to the customer. If the customer objects to the additional costs that Cornelia van Kranenburg wishes to charge, the customer will be entitled to cancel the part of the order that has not yet been carried out, whereby the customer will be obliged to reimburse Cornelia van Kranenburg for the work carried out so far.
4.8. Any changes to an original order by the customer's doing may affect the agreed time schedule and the costs of performance. Any additional costs resulting from changes to the original order by the customer will be borne by the customer. To the extent possible, Cornelia van Kranenburg will provide a statement of the additional costs prior to the work.
5.1. Each agreement between Cornelia van Kranenburg and the customer is a best-efforts obligation whereby Cornelia van Kranenburg will perform the obligations to the best of its ability and understanding, with due care and skill. However, Cornelia van Kranenburg cannot be held responsible if the result does not meet the customer's expectations.
5.2. Cornelia van Kranenburg endeavours to secure the data that it stores for its customer in such a manner that this data will not be available to unauthorized persons.
5.3. In the event that the customer has expressed complaints about the services and/or products provided, Cornelia van Kranenburg shall consult with the customer about a suitable solution for both parties.
5.4. Having obtained the customer’s consent, Cornelia van Kranenburg is entitled to publish the customer's data (name, company name and job title) on its website and/or in its other promotional communications for promotional purposes such as reviews.
5.5. Cornelia van Kranenburg will be entitled to suspend participation if the customer fails to perform their obligation to pay.
ARTICLE 6. RIGHTS AND OBLIGATIONS OF THE CUSTOMER, RIGHT OF WITHDRAWAL
6.1. In principle, the customer shall comply with the provisions laid down in these terms and conditions, unless otherwise agreed.
6.2. The customer shall provide Cornelia van Kranenburg with all accurate information that the customer can reasonably foresee to be necessary for the proper performance of the agreement. The customer shall in any event notify Cornelia van Kranenburg without delay, or will have a third party notify Cornelia van Kranenburg, of any changes to personal or business data or any other information requested by Cornelia van Kranenburg.
6.3. If notwithstanding Article 6.2 any data needed for the performance of the agreement are not provided to Cornelia van Kranenburg in time, Cornelia van Kranenburg will be entitled to suspend the performance of the agreement and/or to charge the customer with the additional costs arising from the delay. In addition, Cornelia van Kranenburg may unilaterally decide to suspend performance of the work until the data is received by Cornelia van Kranenburg.
6.4. The customer will always notify Cornelia van Kranenburg immediately in writing of any changes in name, address, e-mail and, if requested, bank account number.
6.5. The customer will inform Cornelia van Kranenburg of any complaints about the services and/or products provided by Cornelia van Kranenburg within 7 days after discovery of the defect in the service provision, but no later than 60 days after full completion of the order or trajectory. For one year after performance of the services, the customer will indemnify Cornelia van Kranenburg against all legal claims arising from services and/or products provided.
6.6. The customer will make its own back-up copies of all material/data as described in Article 6.2, which Cornelia van Kranenburg requires for the performance of the agreement. In the event of loss of such material/data, Cornelia van Kranenburg will not be liable for any loss or damage arising therefrom.
6.7. When Cornelia van Kranenburg provides login details to the customer, the customer will be responsible for these details. Cornelia van Kranenburg is not liable for misuse or loss of the login details and may rely on the customer being the one who logs in using the login details provided to the customer.
6.8. The customer is obliged to preserve the confidentiality of all confidential information obtained under the agreement between the customer and Cornelia van Kranenburg during the course of the cooperation or from any other source. Information will be regarded as confidential if so communicated by the other party or apparent from the standards of reasonableness and fairness.
6.9. The private customer may terminate a contract relating to the purchase of a service within 14 days without giving reasons. Cornelia van Kranenburg may inquire after the reason for withdrawal, but may not oblige the customer to provide the reasons for termination.
6.10. The cooling-off period referred to in Article 6.9 will commence on the day after the customer has purchased the service.
6.11. If the customer makes use of the right of withdrawal, he will notify Cornelia van Kranenburg within the cooling-off period.
6.12. If the customer uses the right of withdrawal, all supplementary agreements will be cancelled by operation of law. The customer will at all times remain liable to pay pro rata for the work already carried out.
6.13. The risk and the burden of proof of the correct and timely exercise of the right of withdrawal will lie with the customer.
6.14. Purchased digital products, including e-books or online services, such as a webinar, course or programme, cannot be exchanged and/or returned. By ordering and paying for the digital products, the customer will have access to his/her purchase. The customer expressly agrees that by accessing his/her purchase, s/he waives the right to make use of the cooling-off period and the right to revoke the agreement.
6.14. There will be no right of withdrawal if the customer is a corporate customer.
7.1. The delivery time of Cornelia van Kranenburg may vary per order and will be agreed in consultation with the customer. The delivery time specified by Cornelia van Kranenburg will commence after conclusion of the agreement and after receipt of all necessary data and/or materials from the customer.
7.2. A delivery time set by Cornelia van Kranenburg can never be considered as a deadline whose non-observance constitutes a default. Merely by exceeding a delivery time Cornelia van Kranenburg will not be in default by operation of law.
7.3. If the delivery time is exceeded by more than 30 days, the customer will only be authorized to dissolve the agreement if Cornelia van Kranenburg attributably fails to perform the material obligations under the agreement, after a proper notice of default in writing containing as many details as possible and setting a reasonable term in which the failure to perform can be remedied.
7.4. The customer shall do whatever is necessary to enable Cornelia van Kranenburg to deliver in time, including by providing complete, correct and clear details in a timely manner as set forth in Article 6.2.
7.5. Subject to evidence to the contrary, Cornelia van Kranenburg will have met its obligation to deliver as soon as the goods or services provided by Cornelia van Kranenburg have been offered once to the purchaser.
ARTICLE 8. PAYMENT
8.1. The customer's payment obligation commences on the date on which the agreement is concluded.
8.2. All invoices sent by Cornelia van Kranenburg must be paid by the customer within 7 days, unless otherwise agreed in writing. Cornelia van Kranenburg offers the possibility to pay the amount quoted and agreed upon in previously agreed instalments. Orders through the web shop are paid directly online. In any case, the (down payment) invoice sent to the customer must be paid before the start of the trajectory or the coaching session.
8.3. If the customer does not fulfil his payment obligation in time, the customer will be in default by operation of law without further notice of default being required. The option to pay in instalments will also be cancelled and the remaining amount will be immediately due and payable in full to Cornelia van Kranenburg.
8.4. If payment is overdue, Cornelia van Kranenburg may decide to suspend its activities until the time of payment. If payments are frequently overdue, Cornelia van Kranenburg may decide to terminate the order unilaterally.
8.5. In case of an overdue payment, in addition to the amount due plus the statutory (commercial) interest rate, the customer will be obliged to pay full compensation for both extrajudicial and judicial collection costs amounting to at least 15% of the invoice amount, with a minimum of €150, - excl. VAT (in case of a private customer the rules in accordance with the job-related investment credit regulation BIK apply), as well as the costs of legal experts, lawyers, bailiffs, debt-collection agencies and any legal proceedings before the court or the court of appeal.
8.6. The claim for payment is immediately due and payable if the customer is declared bankrupt, applies for a moratorium, or if the customer's assets are seized, the customer dies and furthermore if the customer is liquidated or dissolved.
8.7. In the above cases Cornelia van Kranenburg will furthermore have the right to terminate or suspend the performance of the agreement or any as yet not performed part thereof without notice of default or judicial intervention, without the customer being entitled to compensation of damages incurred as a result.
8.8. The customer agrees that Cornelia van Kranenburg invoices electronically. If the customer wishes to receive an invoice by post, Cornelia van Kranenburg reserves the right to charge additional costs of €2.50 per invoice.
8.9. The customer can notify Cornelia van Kranenburg in writing of any objections to any invoices sent by Cornelia van Kranenburg no later than 7 days after the invoice date. Upon receipt of the objection, Cornelia van Kranenburg will investigate the accuracy of the invoice amount. Objections to the invoices sent do not suspend the customer’s payment obligation.
8.10. If payment is made by direct debit but the direct debit turns out to be impossible, for example due to insufficient balance in the customer's account or an incorrect account number provided by the customer or a fund reversal, the customer will owe € 5.00 in administration costs for each unsuccessful direct debit.
8.11. All products and services provided by Cornelia van Kranenburg remain the property of Cornelia van Kranenburg until all amounts due by the customer have been paid to Cornelia van Kranenburg.
9.1. All intellectual property rights to all documentation, advice, offers, workshops, workbooks, online trainings, as well as preparatory materials developed or made available in the context of the services are vested solely in Cornelia van Kranenburg unless otherwise agreed in writing.
9.2. Any products delivered by Cornelia van Kranenburg may never, in part or in whole, be reproduced or resold, unless otherwise agreed in writing.
9.3. The contents of the website, including but not limited to: text, images, design, trademarks and domain names, are the property of Cornelia van Kranenburg and are protected by copyrights and intellectual or industrial property rights that exist under applicable law. Users of the website are not permitted to reproduce or make available the website or any part thereof without Cornelia van Kranenburg’s permission.
9.4. All copyrights and intellectual property in products of the human mind developed by Cornelia van Kranenburg are and will remain the exclusive property of Cornelia van Kranenburg, unless these rights are redeemed or agreement is reached otherwise.
9.5. Cornelia van Kranenburg is not responsible for any information/content that the customer posts on the servers of Cornelia van Kranenburg. If the information/content posted by the customer infringes in any way the rights of third parties or is in violation of laws and regulations, the customer will indemnify Cornelia van Kranenburg against any claims for compensation that third parties may make as a result of the customer's actions.
9.6. Any act contrary to Article 9.2 and Article 9.3 and Article 14.6 is considered to be an infringement of copyright.
9.7. In the event of infringement, Cornelia van Kranenburg will be entitled to compensation equal to at least twice the license fee it charges for such use without losing its right to any compensation of damages.
10.1. Each agreement between Cornelia van Kranenburg and the customer can be characterized as a best-efforts agreement, whereby Cornelia van Kranenburg is obliged to perform its obligations to the best of its ability, exercising due care and professionalism. Consequently, Cornelia van Kranenburg can never be held liable for results not achieved.
10.2. The customer is and remains at all times personally responsible for the performance of actions that were learned during a session, meditation, webinar, course, trajectory or online programme.
10.3. The content of the session and the online course are not intended to replace medical advice from a general practitioner, medical specialist or psychiatrist.
The use of the course and any decisions made as a result of the session and/or the course are the sole responsibility of the customer. Cornelia van Kranenburg accepts no liability whatsoever.
10.4. In the event that, notwithstanding the provisions of Article 10.1, Cornelia van Kranenburg is held liable, all liability will be limited to compensation of the direct loss or damage, never exceeding once the amount (excl. VAT) stipulated for this agreement. In the event of a continuing performance agreement, any liability will be limited to compensation of the direct loss or damage not exceeding the amount of the last invoice paid by the customer.
10.5. In addition to Article 10.4, Cornelia van Kranenburg will then only be liable for direct loss or damage. Direct loss or damage is understood to mean exclusively:
10.6. Cornelia van Kranenburg excludes any liability for indirect loss suffered as a result of the use of services and/or products provided by Cornelia van Kranenburg, with the exception of situations where the loss is due to deliberate intent on the part of Cornelia van Kranenburg.
10.7. In any case, Cornelia van Kranenburg will never be liable for: consequential damages, loss due to lost savings, loss due to business interruption, loss of profit and damage arising from data loss in the performance of the agreement.
10.8. The customer indemnifies Cornelia van Kranenburg against any and all claims for compensation that third parties may make in respect of any and all loss or damage arising in any way from the unlawful or negligent use of products and services provided by Cornelia van Kranenburg to the contracting party.
ARTICLE 11. INTERRUPTION OF SERVICES AND FORCE MAJEURE
11.1. Cornelia van Kranenburg will not be bound by its obligations under the agreement if performance has become impossible due to force majeure. If the force majeure continues for a period of 60 days, both parties will be entitled to dissolve the agreement. What has already been performed under the agreement will be settled proportionally.
11.2. For its activities, Cornelia van Kranenburg depends on the cooperation, services and supplies of third parties, on which Cornelia van Kranenburg has little or no influence. Cornelia van Kranenburg can therefore in no way be held liable for any loss or damage whatsoever arising from a situation where the failure to perform is attributable to a third party with whom Cornelia van Kranenburg has entered into an agreement.
11.3. In addition to the provisions of paragraph 11.2, force majeure always includes all that has been adopted in this respect by law and legal precedence.
11.4. In these terms and conditions, force majeure is understood to mean any circumstance beyond the control of Cornelia van Kranenburg - even if already foreseeable at the time the agreement was entered into - that permanently or temporarily prevents performance of the agreement, including but not limited to: work strikes, excessive absenteeism of Cornelia van Kranenburg’s staff, transportation difficulties, fire, government measures, epidemics, pandemics, business interruptions at Cornelia van Kranenburg’s, attributable failure to perform by the suppliers of Cornelia van Kranenburg preventing Cornelia van Kranenburg from performing its obligations to the customer (any longer) and any other serious interruptions in the business of Cornelia van Kranenburg or its suppliers.
11.5. In case of force majeure, Cornelia van Kranenburg also has the right, at its discretion, to extend the term of delivery by the duration of the force majeure or to dissolve the agreement, insofar as it has not yet been performed, without Cornelia van Kranenburg being obliged to pay any compensation in any form whatsoever, except by virtue of the provisions of Book 6, Section 78 of the Dutch Civil Code.
11.6. In the case of a business agreement, the parties are obliged to reschedule the work and the payment obligation remains intact.
12.1. The agreement is entered into for a fixed term, unless the offer provides otherwise or the parties have expressly agreed otherwise in writing.
12.2. The customer cannot terminate the agreement before the end of the term, except if this is explicitly allowed by law.
12.3. Both parties, both the customer and Cornelia van Kranenburg will only be authorized to dissolve the agreement if the other party attributably fails to perform the material obligations under the agreement, after a proper notice of default in writing containing as many details as possible and setting a reasonable term in which the failure to perform can be remedied.
12.4. By way of exception to the provisions of Article 8.3, Cornelia van Kranenburg may terminate the agreement in whole or in part with immediate effect without notice of default and without court intervention by giving written notice if compelling reasons arise, including in any event the cases in which:
Cornelia van Kranenburg will never be liable to pay any compensation for termination as provided in this Article.
12.5. If at the time of dissolution as referred to in
Articles 12.3 and 12.4, the customer has already received performance in execution of the agreement, this performance and the related payment obligation cannot be undone. Any amounts Cornelia van Kranenburg invoiced before the termination in connection with all that it carried out or delivered in performance of the agreement will remain fully due subject to the provisions of the preceding sentence and will become immediately due and payable at the moment of termination.
12.6. Cornelia van Kranenburg reserves the right to amend its terms and conditions, also for pre-existing agreements. If Cornelia van Kranenburg amends the terms and conditions, it will notify the customer accordingly. The customer is then free to dissolve the agreement from the moment the new general terms and conditions apply or up to a maximum of 7 days after these new general terms and conditions take effect.
13.1. In the performance of the agreement, Cornelia van Kranenburg will as much as possible pursue the intended result agreed on in the offer. If, in the opinion of the customer, the delivered results do not correspond with the intended result agreed in the offer, the customer and Cornelia van Kranenburg will hold consultations in order to have the delivered results comply with the intended results.
13.2. In addition to the provisions of Article 13.1, the costs for the contract extras implied in that Article will be invoiced to the customer at Cornelia van Kranenburg's normal rate, unless the customer can, in Cornelia van Kranenburg's opinion, make out a convincing case that the defects in the result are due to the inadequate completion of the agreement on Cornelia van Kranenburg's part.
13.3. Should it be established that the inadequacy of the services and/or products to be provided by Cornelia van Kranenburg is for Cornelia van Kranenburg's account, the customer will not be entitled to compensation or dissolution of the agreement, except as provided in these terms and conditions.
14.1. The customer is explicitly forbidden, irrespective of participation or not, to offer or arrange a similar trajectory or course, with or without reference to or in accordance with the method of Cornelia van Kranenburg.
14.2. The customer cannot derive any right or obligation whatsoever from his participation in the course or trajectory and all actions of the customer are at his own expense and risk. Cornelia van Kranenburg does not accept any liability for the way in which the customer implements the method taught to him/her by Cornelia van Kranenburg in practice.
14.3. Cornelia van Kranenburg will be entitled to suspend participation if the customer fails to perform his payment obligation in respect of Cornelia van Kranenburg until such moment the customer has fulfilled his payment obligation.
14.4. In the event of partial participation or premature termination by the corporate customer, there will be no refund of the invoice. Upon early termination of a trajectory, the corporate customer remains fully bound to pay the entire sum agreed in the offer.
14.5. After the end of the trajectory, the customer retains a limited right to log in to the online learning environment. Cornelia van Kranenburg indicates in the offer how long the customer retains the right to view the content. Cornelia van Kranenburg aims to have all its materials online. If Cornelia van Kranenburg decides to remove material earlier or to relocate it to another website/learning environment, Cornelia van Kranenburg will notify the customer one month prior to the removal or relocation via the e-mail address most recently known to Cornelia van Kranenburg.
14.6. The login details provided by Cornelia van Kranenburg to the customer regarding the online trajectories/modules/courses may never be shared with third parties. If Cornelia van Kranenburg perceives that third parties have access to Cornelia van Kranenburg's online trajectories/modules/courses through the actions of the customer, Cornelia van Kranenburg is entitled to deny the customer access, without prior warning.
14.7. If the customer cancels the agreed (single) session and/or (live) workshop, the customer is obliged to pay a fee for the reserved time:
14.8. Cornelia van Kranenburg gives the customer the opportunity to reschedule a session once within a trajectory, provided that Cornelia van Kranenburg is notified at least 24 hours before the start of the session. If Cornelia van Kranenburg is not contacted at least 24 hours before the start of the session, or the session is rescheduled for a second time, the session will be cancelled.
14.9. The customer is entitled to take screenshots of the content of the online learning environment and share them through social media provided they do so stating the Instagram account @dorien.cornelia and to a limited extent.
14.10. During the term of the online course and/or programme, the content may be modified and/or supplemented.
14.11. Cornelia van Kranenburg endeavours to ensure that the customer can make use of the platform on which the content of the online course is available. However, Cornelia van Kranenburg does not provide any guarantee that the platform in question will never fall into disuse and therefore does not accept any liability for the (temporary) inaccessibility of the platform.
14.12. Information placed on the platform of Cornelia van Kranenburg via the customer is prohibited to contain discriminating, pornographic, insulting or threatening content. Cornelia van Kranenburg will be entitled to remove or change this information at any time without giving reasons.
14.13. If the customer repeatedly disseminates information referred to in Article 14.12 via the Cornelia van Kranenburg's platform, Cornelia van Kranenburg will block or remove it without giving reasons.
15.1. If any provision in these general terms and conditions is void or voidable, the other provisions of these general terms and conditions will remain fully enforceable. In such a case, Cornelia van Kranenburg and the customer will agree a new provision to replace the void or voidable provision that where, and insofar as possible, takes account of the purpose and scope of the void or voided provision.
15.2. If in its order the customer includes any terms or conditions that deviate from or do not appear in these terms and conditions, they will only be binding on Cornelia van Kranenburg if and to the extent that they have been expressly accepted by Cornelia van Kranenburg in writing.
15.3. If, for the benefit of the customer, Cornelia van Kranenburg deviates from the general terms and conditions on its own initiative, the customer can never derive any rights from such deviations.
15.4. Any purchase conditions or other conditions of the customer will not apply.
15.5. Rights and obligations arising from an agreement may only be transferred by the customer to third parties if Cornelia van Kranenburg has given its written consent.
15.6. All legal relationships to which Cornelia van Kranenburg is party will exclusively be governed by Dutch law.
15.7. The customer and Cornelia van Kranenburg will attempt to settle any disputes by mutual agreement and amicably before seeking recourse to the courts.
15.8. All disputes will be settled by the competent court in the district in which Cornelia van Kranenburg is situated, except if a legal obligation stipulates otherwise.
version: July 2025
